- Orders (ready stock items) are packed and shipped out within 3 working days. Our working days are Mondays – Fridays (Except Public Holidays).
- We will send an email to notify you when the item(s) is sent; it is therefore important to provide an accurate email address.
- Please note that free deliveries entitlement are based on the final amount payable i.e. after deduction of vouchers, discounts and store credits.
This website serves our USA, Canada and Europe customers. Packages will be dispatched out from USA.
|$160 and above||Free USA shipping|
Canada, United Kingdom, Netherlands, Norway, Sweden, Switzerland, France, Germany, Belgium, Denmark, Finland, Ireland, Italy, Portugal, Spain
|Shipping cost between $30-$55 depending on total spent and destination|
Tax and Duties Payment for Cross-Border Orders
Shipping fees do not include import tax and duties. We regret to inform that your country's import tax and duty fee will be borne by you (customer).
Custom tax and duty related fee is charged by recipient's local government and fully paid to recipient's local government.
Please ensure your contact number is accurate in the event that your local authorities need to contact you with regards to import related duty and tax.
In the event recipient is uncontactable after 2 delivery attempts, the courier company will return the package back to USA. Should the package be returned to USA due to failed delivery attempts at destination, the courier company will apply a redelivery fee (chargeable to recipient) to resend the package from USA to destination.
Receiving of Package
Should you choose to inform the delivery personnel to leave your parcel unattended upon delivery (ie. leave at the doorstep or riser), we bear NO responsibilities for any lost and/or damages to your item(s).
Change of Shipping Address
If you have made a mistake in your shipping address, kindly email firstname.lastname@example.org within 2 hours of placing your order. Please indicate 'CHANGE OF ADDRESS' as the email subject and provide your full name, order number and corrected shipping address.